FAQ – Bath Attendance

Unfortunately it is not possible to take animals to our leisure pool (with sauna) and open-air pool due to hygienic reasons. Please leave your dog at home and not in the car during your attendance.

Arrive and dive in directly! Ansbach is about 40 kilometres south west of Nuremberg, directly to the A6 Nuremberg – Heilbronn, or at north south direction of the A7.

By car
All guest that arrive by car or bus get the oppurtunity to park in front of the Aquella. Look forward to an easy arrival without waiting or searching for a parking lot! 

By train
The rail station is about 4 kilometres away from the Aquella. 
We recommend to use the bus line 756 or the taxi. 

By bus
Users of public transport can reach us easily by bus line 756, stop "Aquella". 

For guests with restricted mobility
Bathing guests with a wheelchair park directly at the entrance area. The whole bathing area can be reached by wheelchair. 

• Position plan

The leisure pool and open-air pool are barrier-free in every respect. People with disabilities address to the staff if necessary to get safely through the bath. Severely disabled persons pay the regular entrance fee. The accompanying person gets free admission if a pass with the "b"-note exists. Severely disabled persons up to 50% get reduced season tickets for the open-air pool.

• Further information

Some of our guests only visit us for sports activities at the leisure and open-air pools. Therefore we offer early swimming at the leisure pool (Tuesday, Thursday and Friday; except on Public Holidays) starting at 7.00 am (not during open-air season). Our lane plan (not valid during holiday period) shows you the availabilty of our lanes. The current plan will be online soon.

As a highlight, kids get free entree to the leisure pool and a little gift at their birthday until 14 years of age. Please remember the passport of your child that we are able to congratulate on the right day.

The Aquella offers space to play and party to small and large birthday parties. Treat the small ones to a birthday party with splashing fun. For this party you don't need to organize and tidy up much, so enjoy...

Our Aquella-Inn restaurant gladly helps you with food and beverages for all guests. Don't hesitate to contact the team of Wolfgang Breyer at 0981/9778056.

Our pool staff offers current information for changed opening hours at the open-air pool. 

In general you are allowed to use flippers or modern mermaid fins in our pools. We kindly ask you to show consideration for the other visitors and to follow the instructions of our pool stuff. 

After swimming enjoy surfing. Since May 2017 you can surf to internet for free at the Aquella leisure pool and Aquella open-air pool. In the Aquella area it is possible to use our free wireless network via mobile devices (smartphone, tablet or laptop). 

How to get access:

• Search for available wireless networks 
• Select „Stadtwerke Ansbach“
• Accept the terms of use

Now users have free access to surf the internet and maybe try our Stadtwerke-App with its many features.

It is no problem if you would like to take your kids to the sauna area. Kids under the age of six pay a lump sum of 1,20 Euro. Adolescents pay the normal sauna tariff of 13,80 Euro. We kindly ask you to show consideration towards other sauna guests and respect the relaxation areas.

Please hand over lost items to the checkout at the entree area or to the bath staff. Also report your loss there. If you realize your loss at home please contact us at 0981 8904-500.

It is possible to pay with EC card at our checkouts and also at our gastronomy.

Safety has first priority for all guests and staff at the leisure pool Aquella. We kindly ask you to pay attention to announcements and hints as well as follow the instructions of the pool staff.    

Give happiness or save money. At the Aquella you can choose between our offers. For our leisure pool we don't have season tickets so we offer value-for-money cards for you to save money. 

We offer:

• Vouchers (10, 20 and 30 Euro)
• Value-for-money cards (50 and 100 Euro)
• Season tickets for the open-air pool (only available at the Aquella and Stadtwerke Ansbach checkouts)

• Further information

Lost cards
Lost cards may be reissued for a fee of 5 €. 

First aid
Please inform the pool staff immediately if you or other visitors require first aid. You will find bells at the first aid rooms to call our staff. 

All our swimming lessons are conducted by vhs Stadt Ansbach. Here you can see all current courses. If there are no courses available at the vhs-homepage then new lessons will be offered in summer/winter semester. In this case we kindly ask you to contact the vhs directly.